FAQ

To which country do you ship?

• We ship worldwide, and you can find more information on shipping in the Shipping section of our website.

What delivery service do you use?

• We have studios or warehouses in major countries and regions across Europe, North America, and Asia. We prefer to use local delivery services for local deliveries within these regions (USPS/Postnord). However, we typically use Postnord with local logistics companies or FedEx and DHL Express for full delivery services for countries requiring international logistics services. Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.

When will my order be sent out?

• We usually arrange delivery within 1-4 business days of receiving your order.

What is the estimated delivery time for my order?

• The estimated delivery time for your order is typically 5-15 business days, depending on your location. You can find more information on delivery in the Shipping section of our website.

What kind of packaging can I expect with my order?

• Every order is shipped with a complimentary gift package, ensuring your new jewelry arrives ready for any occasion.

How soon will I get a refund?

• Once we receive and inspect the returned item, we’ll issue a refund. The refund will be credited to the original payment method you used to purchase within 3 – 5 working days. For more information on our refund policy, please visit our Refund Policy page.

Is my personal information secured?

• We take data privacy and security seriously, and we’ll never share your personal information with any third parties. You can trust that your information is safe with us.